Every year, Vandelanotte employees spend a lot of time collecting data and documents for the personal income tax return. Information is delivered in fragments, via different channels. We built a custom tool that centrally brings all data together. This ensures a more efficient and simpler process, for both Vandelanotte's customers and employees.
Every year, the employees of Vandelanotte, the largest independent accounting, auditing and consultancy firm in Belgium with more than 20 offices, spend a lot of time collecting data and documents for their clients' personal tax returns.
Moreover, the information is provided via different channels. Some items can be found in the online platform myVandelanotte, other items are forwarded by email or even physically delivered.
This created a fragmented process, which proved time-consuming and inefficient for all parties. The lack of a clear overview and streamlined communication increased the risk that information reached Vandelanotte late or not at all.
The focus lay on a central solution where customers could upload all their data and documents. The platform had to be in line with the philosophy of Vandelanotte, which is a digital leader in the industry.
Together, we entered into a phased Build & Connect track. In the first phase we looked at the functionalities, design and user-friendliness. After a thorough analysis and in continuous consultation, we proceeded to develop the tool, including an extensive testing phase.
Customers now respond significantly faster than before, which allows us to work more efficiently and optimise our services. Our employees are very satisfied with the user-friendly interface and the seamless integration with our existing systems.
The result is impressive: the user-friendly, tailor-made PB tool. No more paperwork and extra follow-up by email!
Because we were able to move quickly and wanted to meet the deadline for the 2024 tax return (income year 2023), we were ultimately able to deliver the final product in less than four months.
User-friendly, accessible and intuitive questionnaire in a recognizable in-house identity within myVandelanotte
Central employee application in which all declarations can be clearly monitored
Technically integrated with all existing systems, both front-end and back-end
Automatic flow of documents for calculation and submission
Ballistix.digital has proven itself as a reliable partner. They understand our needs perfectly and attach great importance to a thorough analysis of the business case and succeed in offering the right solution quickly and adequately. The lines of communication are short and deadlines are always respected.
